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At APT Health & Safety Training Solutions Ltd (APT), we respect the privacy needs of our valued clients and partners. This Privacy Policy outlines what specific information is gathered on the APT website and online checkout, and how that information is used.
Maintaining the privacy of your information is of paramount importance to us as it helps foster confidence, goodwill and stronger relationships with you, our customers. If, at any time, you have questions or concerns about our privacy practices, please feel free contact us at privacy@apthealthandsafety.co.uk

INFORMATION COLLECTION AND USE
APT collects information that personally identifies you (“personal information”) in some circumstances, for example when you apply for our services or our partners provide your personal information to us so that fulfil your requirements. The types of personal information we sometime collect on our website and checkout include IP address, web browser type & version, operating system, your referring site URL and the URL you exit to. We also collect the information submitted in our forms including your name, contact details, identification information, organisation, title, and enquiry/complaint details. We also collect personal information about your interactions and transactions with us, including any through monitoring and recording any contact we have with you by telephone, email or online for purposes including security, dispute resolution and training. We collect personal information directly from you when we are fulfilling our agreement with you including name, trainer name, company, course title, date, location, job title, voluntary feedback forms, national insurance number and ID cards, as well as from third parties including public sources, our related companies, information service providers and the parties with whom we exchange information as described here.
We also store and manage information on behalf of our clients so they can manage their training and events. This includes information about our customers’ contacts such as name, email, demographics, organisation, registration information, and other details entered by customers into our systems, which are subject to our Terms of Use but are not otherwise limited or controlled by us. It is possible that in this respect we could handle sensitive information such as information about professional association membership, political beliefs, health and religion. We do not use this information for our own purposes.
We collect, use and disclose your personal information to provide, administer, improve and personalise our products and services, maintain and update our records, manage our relationship with you and our clients and deal with your enquiries and concerns. We may also collect, use and disclose your personal information in connection with suspected fraud, misconduct and unlawful activity.
If you are our client, your personal information is used to create your personal access to our software product, and to contact you in the course of using this product. Demographic and profile data collected by APT may be used to tailor this web site or any requested email communications, and to display information that is more relevant to you. Under no circumstances will APT make any personal information about an individual user available publicly in this manner.
Your email address is used to only send you information that you have requested. As part of your use of our training and event software, APT allows you to elect to receive, or not receive, certain information from APT. APT adheres strictly to permission-based email policy. Except as mentioned above, APT will not send you unsolicited email information, commercial offers or advertisements. APT will not sell, rent, or loan our contact lists or our client’s contact lists (including client data) to any outside firms not involved in the provision of APT services, nor will APT use customer contact lists for our own marketing purposes. All emails that you have requested will have an option to unsubscribe. Unsubscribe requests are fulfilled within minutes and no further communications will be sent to users who have stated that they do not wish to receive the specified information.
We may not be able to do the things described above without your personal information. For example, we may not be able to communicate with you and deal with your enquiries.

INFORMATION TRANSMISSION AND STORAGE
Currently the servers we use are located in the United States of America (U.S.), Australia, and Ireland, primarily by Amazon, Inc. (Amazon), Rackspace, Inc. (Rackspace), and Microsoft Corporation (Microsoft). Your information will be routed through, and stored on, those servers as part of the service. Amazon, Rackspace, and Microsoft comply with relevant aspects of the U.S.-EU Safe Harbor Framework and has certified that it adheres to relevant Safe Harbor Privacy Principles. If the location of our servers change in the future, we will update this policy. You should review our policy regularly to keep informed of any updates.
By providing your personal information to APT, you consent to APT storing your personal information on servers hosted in the UK, U.S, Australia, and Ireland. While your personal information will be stored on servers located in these countries, it will remain within APT’s effective control at all times. The server host’s role is limited to providing a hosting and storage service to APT, and we’ve taken steps to ensure that our server hosts do not have access to, and use the necessary level of protection for, your personal information.
If you do not want Your personal information to be transferred to a server located in the U.S., Australia, or Ireland, you should not provide APT with your personal information or use the service.

DISCLOSURE
APT will not use or disclose your personal information without your consent, except:
• where required or authorised by law;
• to implement the terms of any agreement we have with you;
• to assist the lawful investigation of a law enforcement authority;
• to protect the rights, property or personal safety of another APT customer, any member of the public or APT;
• the assets and operations of the business are transferred to another party as a going concern; or
• as otherwise described in this Privacy Policy.
We may exchange your personal information with our related bodies, your representatives and with our service providers that assist us with archival, auditing, accounting, customer contact, legal, business consulting, banking, payment, delivery, data processing, data analysis, information broking, research, investigation, website or technology services. Third parties to whom we disclose personal information may be located in the United Kingdom, EU, New Zealand, Australia, the United States of America and other countries.

COOKIES AND WEBSITE USAGE INFORMATION
We use your IP address to help diagnose problems with our infrastructure, and to administer our website. We do not link your IP address which accesses our website to any personal information. We use tracking information to determine which areas our site users visit based on traffic to those areas. APT does not track what individual users read, but rather how often each page is visited. This helps us maintain a superior and informative website for you. In providing our service, APT utilises “cookies”.

OUR USE OF COOKIES
Our site may place and access certain first party cookies on your computer or device. First party cookies are those placed directly by APT and are used only by APT. We use cookies to facilitate and improve your experience of our site and to provide and improve Our services. We have carefully chosen these cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

All cookies used by and on our site are used in accordance with current cookie law.

Before certain Cookies are placed on your computer or device, you will be shown a notification requesting your consent to set those cookies. By giving your consent to the placing of cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of our site may not function fully or as intended.

Certain features of our site depend on cookies to function. Cookie law deems these cookies to be “strictly necessary”. These cookies are shown below. Your consent will not be sought to place these cookies, but it is still important that you are aware of them. You may still block these cookies by changing your internet browser’s settings as detailed below, but please be aware that our site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first party cookies may be placed on your computer or device:
COOKIE DESCRIPTION
gdpr_cookie_accept A cookie to prevent the notification bar appearing once accepted.

Our site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our site is used. This, in turn, enables us to improve our site and the services offered through it. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our site, it does enable us to continually improve our site, making it a better and more useful experience for you. The analytics service(s) used by our site use(s) the following cookies to gather the required information:
COOKIE DESCRIPTION
_ga, _gid, _gat Google Analytics cookies which helps is gather information about how people use the website

In addition to the controls that we provide, you can choose to enable or disable cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete cookies on your computer or device at any time, however you may lose any information that enables you to access our site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

Our website may contain links to other sites. We are not responsible for the privacy practices or policies of those sites.

SECURITY TECHNOLOGY
APT has made a substantial investment in server, database, backup and firewall technologies to protect our information assets. These technologies are deployed as part of sophisticated security architecture. All data resides in a tightly controlled, secure data centre. These investments mean that information about the identity and preferences of individual members is strongly protected by APT against unauthorised access. We will maintain safeguards to protect the security of these servers and your personal information.
However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that your information will be secure at all times. Transmission of personal information over the Internet is at your own risk and you should only enter, or instruct the entering of, personal information to APT within a secure environment.
We will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.

WHAT HAPPENS IF OUR BUSINESS CHANGES HANDS?
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us. In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

HOW CAN YOU CONTROL YOUR DATA?
In addition to your rights under the GDPR, when you submit personal information, you may be given options to restrict our use of your data. In particular, We aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details ). You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving. Your right to withhold information you may access certain areas of our site without providing any data at all. However, to use all features and functions available on our site you may be required to submit or allow for the collection of certain data.

HOW CAN YOU ACCESS YOUR DATA?
You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. Please contact us for more details at privacy@apthealthandsafety.co.uk

YOUR RIGHT TO WITHHOLD INFORMATION
You may access certain areas of our site without providing any data at all. However, to use all features and functions available on our site or to have our agreement with you fulfilled by us you may be required to submit or allow for the collection of certain data.

YOUR RIGHTS
As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:
• The right to be informed about Our collection and use of personal data;
• The right of access to the personal data We hold about you;
• The right to rectification if any personal data we hold about you is inaccurate or incomplete;
• The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (We only hold your personal data for a limited time, but if you would like us to delete it sooner, please contact us);
• The right to restrict (i.e. prevent) the processing of your personal data;
• The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
• The right to object to us using your personal data for particular purposes; and rights with respect to automated decision making and profiling.
If you have any cause for complaint about our use of your personal data, please contact us and we will do our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

CHANGES TO THIS POLICY
APT reserves the right to change this policy at any time, and any amended policy is effective upon posting to this website. APT will make every effort to communicate any significant changes to you via email or notification via the service. Your continued use of the service will be deemed acceptance of any amended policy.

CONTACTING US
APT reserves the right to change this policy at any time, and any amended policy is If you have any questions about our site or this privacy policy, please contact us by email at privacy@apthealthandsafety.co.uk, by telephone on 01782 213428, or by post at APT Health and Safety Training Solutions Ltd. First Floor Woodhouse Etruria Road Hanley Stoke-on-Trent Staffordshire ST1 5NQ. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you.

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